Question 1

What materials are used to create the figures?

Accepted Answer

The figures are made from high-quality resin, which ensures detail and durability. Once the figure is molded, each piece is hand-painted by our skilled artists, giving each figure uniqueness and precision in capturing all the details. This process requires high expertise and attention to ensure a highly realistic and aesthetic result.

Question 2

Are all the figures handmade?

Accepted Answer

Our figures are 80% handmade. The model is crafted by hand, and the painting is also done manually by our skilled artists. The only part that is not entirely dependent on handwork is the printing process and the transfer of the model from the computer to a physical form, which involves some technological assistance. However, the majority of the work is carefully executed by hand, ensuring the uniqueness and quality of each figure.

Question 3

How should I care for the figures to keep them in good condition?

Accepted Answer

To keep your figures in good condition, simply wipe them gently with a slightly damp cloth. You can also use a soft brush or a duster to remove any dust. It’s important to avoid using harsh chemicals or abrasive materials that could damage the surface or paint. Regular, light cleaning will help maintain their appearance and longevity.

Question 4

How long does it take to make a figure on order?

Accepted Answer

Typically, it takes approximately two weeks to create a figure to order. However, the exact time may vary depending on the volume of orders we are processing at the time we receive your request. We strive to ensure that each figure meets our quality standards, so we will provide you with an estimated timeline based on our current workload.

Question 5

What shipping options are available?

Accepted Answer

Currently, we only offer shipping services through Omniva. However, we are continuously exploring other delivery options and may consider additional shipping methods in the future to better serve our customers. We will keep you updated on any changes or new options available.

Question 6

Can I order a figure with a custom design?

Accepted Answer

Yes, we can create a figure with a custom design if you have your own 3D model or a pre-printed 3D model. Upon agreement, we will be happy to hand-paint the model according to your specifications. Please feel free to contact us to discuss the details and requirements for your custom order.

Question 7

Is there a warranty on the figures?

Accepted Answer

Yes, we offer a warranty on our figures, which is valid from the moment of manufacture for a period of 80 days. To receive compensation under the warranty, the customer must provide proof of purchase, photos of any damages or defects, and return the item in its original packaging. If the figure does not match the ordered design or has defects in details, the customer is entitled to a replacement or refund under the warranty.

In the case of damage during shipping, the seller may offer an exchange, refund, or compensation if the customer provides photos of the damage and packaging. The warranty also covers replacement or return if the figure has defects resulting from production, such as cracks, incorrect painting, or shape distortion.

Question 8

Are there any discounts for regular customers or bulk orders?

Accepted Answer

Yes, we offer personalized discounts for bulk orders, with each customer receiving an individual discount based on the specifics of their order. Currently, we do not have special discounts for regular customers, but we frequently hold events where significant discounts are available. Be sure to keep an eye on these opportunities to take advantage of great deals!