SHIPPING & RETURNS
Shipping Policy
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We deliver orders to the nearest parcel terminal located close to the address specified by the customer.
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Shipping costs and delivery times depend on the recipient's region and the chosen delivery method.
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After receiving the order, we recommend checking the item's condition. If any damage occurs during transportation, the customer must contact us within the specified period and provide:
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Photos of the damaged item and packaging
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Order details
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If the damage is confirmed, we will offer a replacement, refund, or compensation.
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We ship orders to all EU countries.
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Shipping methods
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Omniva
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DPD
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Itella SmartPOST
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Shipping cost is calculated automatically at checkout.
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If you have any questions regarding shipping, please contact our support team at Animaid999@gmail.com.
Return & Exchange Policy
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A return is possible within 14 days from the date of receiving the item.
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To request a return or exchange under warranty, the customer must:
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Provide proof of purchase (receipt, order number)
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Submit photos of any damages or defects
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Return the item in its original packaging
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In the case of damage during shipping, the seller may offer an exchange, refund, or compensation if the customer provides photos of the damage and packaging.
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A refund is issued after the returned item has been inspected.
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The cost of return shipping is paid by the buyer unless otherwise agreed in advance.