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STORE POLICY

Store policy

Welcome to our store! By placing an order, you agree to our store policy, which outlines the terms of ordering, payment, shipping, returns, and warranties. We strive to provide high-quality handmade anime figures and ensure customer satisfaction.

Order & Payment Policy

  • Orders can be placed through our website. Custom orders may require additional processing time.

  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

  • Full payment must be made before order processing begins. For all orders, the following rule applies: after payment, 30% of the total item cost is non-refundable in the event of order cancellation or refund.
    This measure is established to protect the company from additional production expenses associated with the preparation and manufacturing of the figures.

Shipping Policy

  • We deliver orders to the nearest parcel terminal located close to the address specified by the customer.

  • Shipping costs and delivery times depend on the recipient's region and the chosen delivery method.

  • After receiving the order, we recommend checking the item's condition. If any damage occurs during transportation, the customer must contact us within the specified period and provide:

    • Photos of the damaged item and packaging

    • Order details

  • If the damage is confirmed, we will offer a replacement, refund, or compensation.

  • We ship orders to almost all EU countries.

  • Shipping methods

  • Omniva

  • DPD 

  • Itella SmartPOST

  • Shipping cost is calculated automatically at checkout.

  • If you have any questions regarding shipping, please contact our support team at Animaid999@gmail.com.

Return and Exchange Policy

  • A return is possible within 14 days from the date of receiving the item.

  • To request a return or exchange under warranty, the customer must:

  • Provide proof of purchase (receipt, order number)

  • Submit photos of any damages or defects

  • Return the item in its original packaging

  • In the case of damage during shipping, the seller may offer an exchange, refund, or compensation if the customer provides photos of the damage and packaging. 

  • A refund is issued after the returned item has been inspected.

  • The cost of return shipping is paid by the buyer unless otherwise agreed in advance.

Warranty Policy

  • Our figures come with an 80-day warranty from the date of manufacture, covering production-related defects such as:

  • Cracks or breakages not caused by mishandling

  • Incorrect painting or shape distortion

  • Other manufacturing defects

  • To claim warranty service, the customer must provide proof of purchase and evidence of the defect.

  • The warranty does not cover:

  • Damage caused by improper handling, accidents, or exposure to extreme conditions

  • Normal wear and tear

Privacy Policy

  • We process your data in accordance with the EU General Data Protection Regulation (GDPR).

  • We respect your privacy and do not share personal data with third parties.

  • Payment information is securely processed through encrypted payment gateways.

  • What data we collect

  • First and last name

  • Delivery address

  • Email and phone number

  • Payment information (we do not store card numbers)

  • How we use your data

  • To process orders

  • To deliver products

  • To contact the customer when necessary

  • To improve our service

Contact Information

  • If you have any questions about our policies, feel free to contact our support team via email at Animaid999@gmail.com or through Telegram, available in our website header. We are happy to assist you!

Payment Methods
Payment Methods

• Credit / Debit Cards

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